FAQ
Have a question about personalizing your gift, shipping to the US or Canada, or our return policy? Find quick answers below.
How does personalization work?
Each item can be personalized with a name, initial, or date of your choosing. Add your personalization details when you order, and we'll take care of the rest — every piece is made to order specifically for you.
What are my shipping options?
We offer free standard shipping on US orders of $50 or more. For Canada and other destinations, shipping rates are calculated at checkout based on your address.
How long does delivery take?
Because every item is personalized and made to order, please allow a short production time before your order ships. Exact delivery estimates for your address are shown at checkout. Delivery times are estimates only and can be affected by the carrier.
Can I return or exchange a personalized item?
Since every item is made specifically for you, we're unable to offer refunds or returns once an order has been placed. If your item arrives damaged, defective, or incorrect, contact us at contact@personalgift.shop and we'll make it right.
What products do you offer?
We offer personalized mugs, tumblers, tote bags, soy candles, journals, and Kindle cases — each one customized with a name, initial, or date to fit your everyday rituals or make a thoughtful gift.